Reset your DGM email account

The following is a procedure you can follow to reset your @dgmedhanealem account password in the event that you forget it.

Step 1

  Open a browser (Chrome, Safari, Internet Explorer, Edge, Firefox) window and navigate to 

Step 2

   In the resulting window, type your account which comprises your first name and last name with a period in between as   Firstname.Lastname  (not case sensitive)

    then click "Next".

Enter User Name

Step 3

After clicking next, you will be presented with the following page. Click on "Forgot Password"

forgot password
Step 4

After this, a page will load asking you to enter the last password you remember but instead, click on "Try another way".

try another way

Step 5

You will be presented with a screen to enter your cell phone number. Please enter your mobile number that you gave DGMA when you registered the account then click "Send".

cell number

Step 6

At this point, check your cell phone for a text message from Google with a code to enter back into your browser. Enter only the numbers following G- then click "Next".

enter code
Step 7

Finally, you will be asked to enter a new password for your account. Type in your new password in both fields and click "Next"

create password

You can then click on the link that reads "Continue to Gmail"